Frequently Asked Questions
Everything you need to know about your Sanity Jewelry experience.
What materials are used in Sanity Jewelry pieces?
We use high-quality materials including 14k gold plating, 925 sterling silver, and premium stainless steel to ensure durability and a tarnish-free finish.
How should I care for my jewelry to maintain its shine?
To preserve the life of your pieces, we recommend avoiding contact with perfumes and lotions, and storing them in the provided microfiber pouch when not in use.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your products?
Yes, every Sanity Jewelry piece comes with a 12-month warranty covering manufacturing defects and plating issues.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.